Refund policy

Return & Refund Policies

Products other than limited releases (QS) and final sale are eligible for return within 10 days of the delivery date or receipt, if purchased in-store.

Refunds are only provided if the product is proven to be defective or if shipped incorrect. 

All sales are final on raffle, final sale, limited release, and promotional/markdown product.

Promotional codes or discount used to purchase products labeled as release will be canceled.

We do not buy shoes.

Sole Fresh LLC is unable to modify, update, or change an order once submitted. This includes names, address information, or payment. Cancellations for any reason are prohibited and therefore default to our return policy.

Items must be returned in the following condition:

• New Condition
• Unworn, unwashed, unaltered
• Tags must be attached (when applicable)
• If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels

To request an online return please contact us at SoleFreshLLC@gmail.com

Sole Fresh LLC cannot be held responsible for returned packages lost or stolen in transit prior to receipt. Therefore, we recommend that you ship only via a trackable and insured method.  

Defective Product / Incorrect Order:

Defects or incorrect orders must be reported to Wish Atlanta within 5 days of delivery.

If you have received a defective item, please contact us at SoleFreshLLC@gmail.com with your order number and issue for further instructions. 

Shoe boxes may become damaged during transit to and from our facility. Therefore, a damaged shoe box is not considered to be a product defect and will not be refunded.

When returning footwear, DO NOT use the shoe box as the primary shipping box.

All rights to determine a product defective are retained by Sole Fresh LLC.